Shipping Policy
HELP CENTER
At Candice Swarts Art, every effort is made to ensure original paintings and limited edition prints arrive safely and in pristine condition.
Delivery
Within South Africa, deliveries are fulfilled via The Courier Guy. Orders are typically processed, packed, and delivered within 5-8 business days, depending on destination.
International shipping is available worldwide through trusted couriers including DHL and FedEx. Delivery times typically range between 7-14 business days, depending on destination and customs processing requirements.
Rates
Shipping costs are calculated at checkout based on destination and package size. Collectors are encouraged to review shipping charges before completing their purchase.
Please note that customs duties, taxes, and import fees charged by the destination country are not included and remain the responsibility of the collector.
Packaging
Original paintings are carefully wrapped using acid-free protective materials and securely packaged in rigid boxes designed for fine art transport. Original artworks are shipped flat to ensure safe delivery.
Fine art prints are sold unframed and carefully packaged using archival materials to ensure safe transit.
Each print is interleaved with acid-free glassine paper, protecting the artwork from abrasion, moisture, and ink transfer during handling and shipping. Prints are rolled loosely with the image facing outward and shipped in a wide protective tube, allowing the paper to follow its natural curve while minimising tension on the printed surface.
This is standard practice for museum-quality fine art prints and helps preserve the integrity of the artwork during transport.
Care
Upon arrival, collectors are advised to gently remove the print from the tube and allow it to rest image-side up on a clean, flat surface for several hours before framing. Professional framing using archival materials is recommended to ensure the longevity of the artwork.
To preserve the vibrancy of the artwork, avoid direct sunlight and areas with high humidity. UV-protective glass is recommended for framed prints, while original canvases may be lightly dusted using a soft, dry microfibre cloth.
Incorrect Addresses & Failed Deliveries
Collectors are responsible for providing accurate delivery information. Additional shipping fees may apply if an order must be resent due to incorrect address details or failed delivery attempts.
Damaged or Lost Parcels
If your order arrives damaged, please contact Candice Swarts Art within 48 hours of delivery and include clear photographs of the packaging and artwork so we can assist you promptly.
Lost shipments will be investigated with the courier provider before a replacement or refund is issued.
Returns and Exchanges
Shipping costs relating to returns or exchanges are generally the responsibility of the collector unless the artwork arrived damaged or incorrect.
Please refer to the Returns Policy for additional information.
Please note that this policy is subject to the Consumer Protection Act of South Africa and the full Terms & Conditions of this website. For any shipping-related enquiries, please contact: