Returns Policy
HELP CENTER
Each original artwork and limited edition fine art print is carefully created, inspected, and packaged before leaving the studio. Due to the unique nature of these works, we generally do not accept returns or exchanges for change of mind, personal preference, or incorrect selection.
However, we will provide an appropriate remedy in accordance with the South African Consumer Protection Act where an artwork or print is damaged, defective, or not as described.
Change of Mind
Before placing your order, we encourage you to carefully review the artwork description, dimensions, photographs, and framing information to ensure it is the right piece for your space.
If you have any questions before purchasing, please get in touch via studio@candiceswartsart.com so we can help you make an informed decision.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, is defective, or differs materially from what was ordered, please contact us via studio@candiceswartsart.com within 7 days of receiving your order.
To help us assess the issue promptly, please include:
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Your order number.
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A description of the issue.
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Clear photographs of the artwork.
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Photographs of the packaging, where applicable.
Once the issue has been reviewed, we will determine the appropriate resolution, which may include a repair, replacement (where possible), or refund in accordance with the South African Consumer Protection Act.
Requesting a Return
Please do not return any artwork without contacting us first via studio@candiceswartsart.com.
If a return is approved, we will provide instructions for arranging the safe return of the artwork.
Unless the return relates to a damaged, defective, or incorrectly supplied item, the cost of returning the artwork remains the responsibility of the collector. Original shipping charges are non-refundable unless otherwise required by law.
Where applicable, returned artworks should:
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Be returned in their original condition.
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Include all original documentation, including the Certificate of Authenticity (where applicable).
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Be packaged in the original packaging, or packaging that provides equivalent protection.
Refunds
Where a refund is approved, it will be processed using the original payment method. Please allow a reasonable processing period for the refund to appear, depending on your payment provider.
If you have any questions about an artwork before purchasing, or about this policy, please contact: